Plain answers for every water damage question
A burst pipe, a leaking water heater, a wet basement or a stained ceiling. Find out what to do first, what caused it, how to dry it out and what it may cost, in plain words with sources you can check.
Water emergency right now?
- Stay safe. If water is near outlets, cords or the electrical panel, do not walk in it. Turn power off only if you can reach the breaker from a dry spot.
- Stop the water. Close the main shutoff valve, usually where the water line enters the house or near the water meter.
- Take photos of the water and damage before you move things, for your insurance claim.
- Start drying fast. Mold can start growing within 24 to 48 hours, according to the U.S. EPA.
Emergency guides
- Is a Black Water Leak Dangerous, and What Should I Do First?
- How Do You Fix an Underground Water Pipe Leak?
- What to Do If You Have a Water Leak in Your House
- My Toilet Is Overflowing: What Should I Do Right Now?
- Is Water Damaged Electrical Equipment Safe, and What Should You Do?
- What to Do About Water Damage From a Frozen Pipe
Latest articles
What to Do If You Have a Water Leak in Your HouseA leak in your house is an emergency if water flows fast or reaches outlets. Avoid wet electrics, shut off the water, and dry the area in 24 to 48 hours.
How Do You Fix an Underground Water Pipe Leak?Fixing an underground water pipe means confirming the leak is buried, checking who owns the line, calling 811, and hiring a licensed plumber where required.
Is a Black Water Leak Dangerous, and What Should I Do First?A black water leak from a ceiling or wall can mean rust or sewage. Cut nearby power, stay clear of sagging areas, shut off the source, then call a pro.
Is Water Damaged Electrical Equipment Safe, and What Should You Do?Water damaged electrical equipment is not safe to use. Keep power off, avoid wet devices, and have a licensed electrician inspect it before any reuse.
My Toilet Is Overflowing: What Should I Do Right Now?Toilet overflowing? Do not flush. Close the valve behind it, clean up and dry the floor within 24 to 48 hours. Steps, causes and when to call a plumber.
Why Is Your Main Water Pipe Leaking?A main water pipe usually leaks from rust, shifting soil, freezing, roots, digging or high pressure. Here is how to tell if the main is the problem.
What to Do About Water Damage From a Frozen PipeFrozen pipe water damage needs extraction and drying within 24-48 hours to stop mold. Learn the hour-by-hour cleanup steps, costs, and how to file your claim.
Why Is Water Still Dripping After You Shut Off the Main?Water still dripping after you shut off the main valve? Learn the normal drainage timeline, common valve issues, and when to call a plumber.
What Noise Does a Burst Pipe Make?Burst pipe noise is rarely the loud pop you expect. Learn the sounds that actually warn of a burst: hissing, dripping, rushing water. Shut off water fast.
What to Do When a Pipe Bursts in Your BathroomA pipe burst in a bathroom requires immediate action: shut off water, document damage, and prevent mold within 24-48 hours. Here's the emergency response plan.
What to Do When Underground Water Pipes Are FrozenYour underground water pipes are frozen. Learn to tell frozen from burst, thaw it safely, know when to call a plumber, and see who pays: you or the city.
What to Do Immediately When Water Is Dripping From Your CeilingCeiling dripping water? Shut off the main water valve, place a bucket, move belongings, and find the leak source before calling a plumber or roofer.
Browse by topic
- Burst Pipe & Plumbing Leaks
Burst, frozen and leaking pipes: what to do, what causes them and what repairs cost.
- Water Heater & Boiler Leaks
Leaking water heaters and boilers: find the source, judge the danger and decide repair or replace.
- Water Damage Restoration
How water damage restoration works, how long it takes and how to choose a company.